Mack Worldwide Warranty
A Tradition of High-Quality Warranty Solutions
In the extended warranty business, nothing promotes confidence better than a long history of reliable service and consistent customer satisfaction. So it is little wonder that Mack Warranty – whose roots date back to 1938 – has become an unquestioned leader in the extended warranty field, having established and long maintained a reputation for outstanding service and high-quality products.
From its beginnings as a local repair shop, Mack quickly set itself apart, becoming one of the first authorized warranty repair services for major manufacturers such as Sony, JVC, and Canon – and remains in that position to this day. But the company quickly set its sights higher, and transformed itself into one of the largest, most respected repair facilities in the country. Today, it offers not only expert repair service on an international scope, but also a comprehensive range of extended warranty products.
The Mack Worldwide Warranty program encompasses coverage for a complete array of small appliances, major appliances, and electronics ranging from cameras, to audio and video equipment, to computers, mobile electronics, gaming equipment, and more. To meet a variety of needs, the program offers two levels: Standard Coverage, for manufacturer defects resulting in loss of operation; and Diamond Service, which adds an enhanced list of benefits including accidental damage from handling (ADH), as well as damage from liquid, impact, wear and tear, and lemon protection, among other benefits. On-site service, local and international service, and replacement plans are also available.
In addition, Mack is the only warranty company in the industry that has a full in-house staff of technicians trained by the manufacturers to repair anything and everything in its product line. No claim is considered complete until the highest level of customer satisfaction is achieved.