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FAQ
What is a Worldwide Extended Service Contract?
The Mack Camera Worldwide Extended Service Contract is an extension of the
Manufacturer's Warranty and provides additional coverage for future
product failure resulting from manufacturer defects. The advantage
of purchasing a Mack Camera Extended Service Contract is that parts and
labor are covered for the life of the contract. Back
to top.
What if I don't need Worldwide Coverage?
All of Mack Camera's Extended Service Contracts provide worldwide coverage
at no additional cost to you. This worldwide coverage is a value-adding
service for Mack Camera Clients who may be transferred overseas
or will be on extended holiday.Back to top.
Where do I buy a Mack Camera Worldwide
Extended Service Contract?
Mack Camera offers the Extended Service Contract through our Authorized
Dealers. Please refer to our list of Authorized Dealers for information
on pricing and availability. Back to top.
Can I get coverage if I purchase
my product and contract from two different retailers?
Yes!! Mack Camera Worldwide Extended Service Contracts must be purchased
within the first 30 days of the purchase of your equipment. If you
should require service under your plan, you will be required
to provide a dated proof of purchase for your equipment and the
extended service contract plus your contract registration number. Please
be sure to retain all copies for your records. Back
to top.
How do I register my Mack Camera
Extended Service Contract?
Website: Follow this link to our service contract registration page. Fill in the information and you will be automatically
registered into our database.
By Mail: Send a copy of your Mack Camera Extended Service Contract and copy of your sales receipt to: Mack Camera & Video Service, Inc., 200 Morris Avenue, Springfield, NJ 07081.
When does the Extended coverage start?
Your Extended coverage begins the day after your manufacturer warranty
ends, ensuring you seamless extended coverage. To have your equipment
serviced under your Extended Service Contract, please be sure to include
your contract number and copy of your dated bill of sale when you
send in your equipment. Back to top.
What is not covered under the
Mack Camera Extended Service Contract?
The contract does not cover products which have been misused, tampered
with, modified or damaged as a result of accident, liquid, grit,
impact, lack of proper care as indicated in the manual of operation
by the manufacturer. Accessories are not covered unless otherwise
specified in the Mack Extended Service Contract. Accessories include,
but are not limited to, external flashes, data backs (which are
not built into the equipment), batteries, loss of film (or tapes),
lens caps, rear caps, filters, ac adapters or other external cords, media, and software.
Please refer to the individual contract you wish to purchase
for complete list of coverage terms. Back to top.
Who performs the repair?
Mack Camera affords an international customer the ability to utilize any manufacturer authorized service center to repair their unit. Our online service request process allows you to get the fastest service possible. Your must have Mack Camera approval before and repairs are competed. Back to top.
Is the Extended Service Contract transferable?
Yes!!! The best way to add value to any piece of equipment is to
be able to offer the new owner extended coverage. Mack Camera Extended
Service Contracts may be transferred to a new owner for $20.00 transfer
fee.
How to Transfer Your Contract to a New Owner
1. Send a letter to Mack Camera with the name, address, and phone number of the new owner, the make and model of the equipment with the serial number, and the service contract number.
2. Include a copy of the bill of sale and a check for the $ 20.00 transfer fee.
3. Mail all of the above to the Mack Camera & Video Service, Inc., 200 Morris Avenue, Springfield, NJ 07081.
TRANSFERS DO NOT APPLY TO TELEVISION SETS
Back to top.
I am having trouble registering
my contract!!!
When you purchase an extended service contract from one of our authorized
dealers, you will receive a two-part contract card. Please refer
to the contract type and contract number that is listed on your
card when registering. If you did not receive a card from your vendor,
please contact them immediately. Each card has a unique number that
is registered for the serial number on your unit.
If you have a card and still cannot register your extended service contract, please
contact us with your complete
registration information so we can assist you. Back
to top.
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Mack Camera & Video Service is the Official home
of the Mack Camera / Electronic Extended Warranties in NJ, NY, USA and
worldwide. Mack Camera and Video Service Inc. is an Electronic Repair
Center in NJ offering extended Warranty Service Contracts. Mack Camera
services USA consumers as well as International customers who purchase
their extended service contracts sold by their authorized electronic and
camera dealers. Looking for Electronic Warranty provider? Wondering "Should
I buy an Extended Warranty?", Searching for Camera Service contracts
or extended warranty information? Then Mack Camera and Video Service Inc
is your answer! Mack Camera and Video Service offers the best camera repairs
in nj as well as electronic repairs. They are the best camera service
center in the state of New Jersey, offering dvd repairs in nj, electronic
repairs NY NJ CT as well as online photo processing, photo processing,
photo developing and also video transfers. Feel free to contact Mac Camera
and Video Repair Service of New Jersey to save money and protect your
valuable camera and electronic equipment. Whether you are looking for
camcorder repairs, camera repairs, computer repairs, vcr repair new jersey,
DVD repairs in New Jersey or a service for professional photographers,
we can help. A highly qualified electronic repair nj located in Burlington
County NJ, Mack Camera and Video Services service the following areas:
Fanwood, Garwood, Kenilworth, Mountainside, New Providence, Roselle, Roselle
Park, Elizabeth, Linden, Plainfield, Rahway, Summit, Westfield, Berkeley
Height, Clark, Cranford, Hillside, Scotch Plains, Springfield Township,
Union Township, Winfield Township, as well as offering Extended Warranties
and repairing cameras and consumer electronics in all 50 states of the
USA: Alabama, AL, Alaska, AK, Arizona, AZ, Arkansas, AR, California, CA,
Colorado, CO, Connecticut, CN, Delaware, DE, District Of Columbia, DC
(Washington DC), Florida, FL, Georgia, GA, Hawaii, HI, Idaho, ID, Illinois,
IL, Indiana, IN, Iowa, IO, Kansas, KS, Kentucky, KY, Louisiana, LA, Maine,
ME, Maryland, MA, Massachusetts, MA, Michigan, MI, Minnesota, MN, Mississippi,
MS, Missouri, MO, Montana, MT, Nebraska, NE, Nevada, NV, New Hampshire,
NH, New Jersey, NJ, New York, NY, North Carolina, NC, North Dakota, ND,
Ohio, OH, Oklahoma, OK, Oregon, OR, Pennsylvania, PA, Oregon, OR, Rhode
Island, RI, South Carolina, SC, South Dakota, SD, Tennessee, TN, Texas,
TX, Utah, UT, Vermont, VT, Virginia, VI, Washington, WA, West Virginia,
WV, Wisconsin, WI and Wyoming, WY |
