Service Contract FAQs : Mack Camera & Video Service | Official Camera / Electronic Extended Warranties in NJ, NY, USA and worldwide
Mack Camera and Video Service
home contact customer support | faq | corporate info
 
 
mack store extended service contracts repairs Photo ID Technology smart ID systems About
 
    Search Again      Back
 
Description : 3 Yr Digital Still Under $500
Return Shipping Charge :
(US Residents Only)
$10
Length of Service Contract : 3 years
 
 
Summary of coverage
   
  • Manufacturer covers first year
  • Must Have Manufacturer's Warranty of 90+ Days
  • Separate Lens Contract Available
  • Transferable
  • Service Contract Covers Manufacturer's Defects Only on Registered Equipment
  • Service Contract Will Cover Only Manufacturer Defects on LCD Screens
  • Complete Terms and Conditions
  •  
     
    The digital still camera registered below is guaranteed to operate properly according to manufacturer’s specifications for a period of 3 additional years from the expiration of the manufacturer’s warranty or we shall repair same to operate properly. This service contract may be purchased for New Products with at least ninety (90) days remaining on the original manufacturer’s warranty. You must register this warranty within thirty (30) days with Mack Camera by visiting us at our website www.mackcam.com or by calling us toll free at 1-800-252-MACK (6225) or 973-467-2291.

    In the event that this equipment requires any repair or service you must visit www.mackcam.com and arrange for service to obtain a Repair Authorization Number and current shipping charges. If you have any questions please visit us at www.mackcam.com or call Toll Free 1-800-252-MACK (6225). For international inquiries please e-mail us at international@mackcam.com.

    Mack Camera & Video Service Inc. is not responsible for international shipping and for any fees associated with Duties, Taxes or Brokerage fees upon Customs clearance.

    The equipment will be restored to proper operating condition at no charge to you (this includes warranted parts and labor for manufacturer defects). Such service, repair, adjustment of the equipment is assured the registered contract holder, provided the equipment has not been tampered with, modified, serial number altered, defaced or removed, damaged as a result of liquid, sand, grit, impact and physically broken parts. You may transfer ownership of this service contract to another person for a $20.00 administrative fee. Mack Camera & Video Service reserves the right to terminate service contracts if invoices are not paid within terms or are fraudulently altered by the dealers or service contract holder. This service contract permits two CCD Surface Cleanings for the life of the contract.

    This limited service contract applies only to the product specified herein. It does not cover damaged LCD’s, interchangeable lens, batteries, remotes, power adapter, digital media, software, bent card reader pins, docking station, additional accessories or other expenses of consequential damages.

    Mack Camera & Video Service will not be liable for the loss of revenues or profits, inconvenience, expense of substitute equipment, loss of incidental or consequential damages. If the equipment cannot be restored to manufacturer’s specifications or is deemed by Mack Camera, in its sole discretion, to be beyond economic repair, or if the unit has been repaired 3 consecutive times for the same repair and it requires a 4th repair for the same problem, Mack may, at our discretion, replace your unit with a reconditioned model or equivalent model of like kind and quality or refund you the current market value of your covered equipment in U.S. Dollars. Any refund will be limited to the price you paid for the original product excluding taxes. If a replacement or refund is made under this contract there will no longer be coverage under this contract and all obligations are satisfied.

    This service contract only covers a unit malfunction. This service contract does not cover In-warranty parts not provided or shipped by the manufacturer. Operational or mechanical failure covered by manufacturer’s warranty, manufacturer’s recall, improper construction, or factory bulletins, (regardless of whether or not the manufacturer is doing business as an ongoing enterprise).

    This service contract is not an insurance policy or a warranty. This service contract is only valid if positive identification of the unit covered hereunder is presented at the time of service.

    This service contract applies only to the product(s) specified herein.

    A separate lens service contract is available.
     
    web site design by Bower Web Solutions