This level provides coverage for equipment for manufacturer defects that can result in the loss of operation. The Mack Worldwide Warranty will cover parts and labor at no additional charge.
Diamond warranties include standard coverage as well coverage for malfunctions due to accidental damage from handling (ADH).
This includes malfunctions due to liquid damage that were the result of an accident. All types of accidental damage, including liquid damage, will be covered at the discretion of Mack Worldwide Warranty.
• Impact Damage
• Manufacturer Defects
• Sand/Grit Damage
• Accidental Damage and Unintentional Abuse
• Mechanical Malfunctions
• Normal and Abnormal Wear and Tear
• Lemon Protection
• 2 Free CCD Cleaning for the life of the warranty (USA Only)
• 1 Free Video Head Cleaning Per Year for the Life of the Warranty (USA Only)
Products that qualify for on-site service as an additional benefit will allow a customer to have their equipment serviced at their location. On site service may not be possible if the equipment must be removed from their location to complete the repair or if coverage is not available in their area.
This plan provides the customer with a one-time replacement or reimbursement in the event that the product purchased malfunction’s due to a manufacturer’s defect. This plan does not cover accessories and is only valid within the USA.
Every Mack Worldwide Warranty includes lemon protection for new or refurbished products purchased. This additional benefit provides a customer with a replacement or reimbursement if a product requires 3 repairs for the same malfunction and the product requires a 4th repair for the same malfunction.